The concept of caring being something positive should be fairly obvious, but the title of this piece is not meant to be redundant. Instead, I hope it emphasizes the importance of a positive attitude and how it can impact those around you, notably your co-workers that you likely spend a lot of time with in your life. Besides helping to relieve stress, which can in turn enhance productivity, efficiency and effectiveness, positive attitudes can help people perform better when dealing with customers. Hopefully you realize that helping improve the customer experience ultimately has a positive impact on the bottom line for a business or organization.
You probably know that micro-managing employees is bad for your business and employees. What is the opposite of that though? Check out this article on autonomy. Autonomy could be the key to workplace happiness Research suggests that automony can have a positive impact in the workplace.
This is a kind of long read, but I thought it was well worth it. I've seen a lot of the issues raised by the authors and how they can impact the success of change efforts in an organization - or even doom initiatives to failure. One of the key takeaways for me though was how important it is for leaders to be part of (and participate in) the processes and training concepts. Whatever leadership training is provided, it cannot be something for everyone else. Why Leadership Training Fails-and What to Do About It Idea in Brief The Problem Companies are dumping billions of dollars into training and development programs-but their investments aren't paying off. The Reason Six common managerial and organizational barriers prevent people from applying what they've learned, no matter how smart and motivated they are.