The concept of caring being something positive should be fairly obvious, but the title of this piece is not meant to be redundant. Instead, I hope it emphasizes the importance of a positive attitude and how it can impact those around you, notably your co-workers that you likely spend a lot of time with in your life. Besides helping to relieve stress, which can in turn enhance productivity, efficiency and effectiveness, positive attitudes can help people perform better when dealing with customers. Hopefully you realize that helping improve the customer experience ultimately has a positive impact on the bottom line for a business or organization.
Today I came across an article ( 6 Phrases Secretly Sabotaging Your Team's Productivity ) with a bit of an odd mix of information, but all of it was really good. Opening things, Karla Cook covers some stats regarding productivity killers for workers. This is based on a study conducted by the US Bureau of Labor Statistics and their American Time Use Survey completed for 2015 . One of the things that I liked about the information from this study is that it quantifies some truths that we all know.
Earlier this summer I ran across an article in the Journal of Accountancy about gamification and how it can be used to help engage Millenials in the workforce. I thought it was an interesting take on the concept of gamification, which is a topic I have been keeping my eye on for years. Although the article included some examples that leaned very heavily on game type activities, my interest lies more in the area of gamification being the "psychology of game design" for purposes of improving performance, both personal and for an organization.