The concept of caring being something positive should be fairly obvious, but the title of this piece is not meant to be redundant. Instead, I hope it emphasizes the importance of a positive attitude and how it can impact those around you, notably your co-workers that you likely spend a lot of time with in your life. Besides helping to relieve stress, which can in turn enhance productivity, efficiency and effectiveness, positive attitudes can help people perform better when dealing with customers. Hopefully you realize that helping improve the customer experience ultimately has a positive impact on the bottom line for a business or organization.
You probably know that micro-managing employees is bad for your business and employees. What is the opposite of that though? Check out this article on autonomy. Autonomy could be the key to workplace happiness Research suggests that automony can have a positive impact in the workplace.
I ran across this article a few days ago about a new acronym - VUCA. This stands for: V - volatility U - uncertainty C - complexity A - ambiguity According to the article, we should expect to see more focus on VUCA as a set of considerations when dealing with business challenges or setting strategic goals. I'm sure many of you are familiar with the term - SWOT (strengths, weaknesses, opportunities and threats) - a tool used to assess where an organization is in relation to the environment (however that may be defined). The VUCA framework reminds me of SWOT, but at a slightly lower level when we are considering specific goals or strategies. One of the things I like that came from the article is the set of tools we can start to deploy or use once we identify where an issue may fall in the VUCA framework.These include things like communication plans or listening skills or collaboration to review possible responses. Using VUCA to Process Organizational Change - hr ...