Jeffrey G Causey

I know most folks are probably in the midst of preparations for the holidays and are busy with all of the tasks that go along with that. However, as the year is drawing to a close, now is the time to start thinking about goals for 2017, especially since you may be getting some time off from work (I hope you do). Hopefully, you may even find some time for some personal reflection and can spend some of that effort thinking about what 2017 may bring. I recently attended an online webinar about goal-setting for 2017 (or any other time for that matter) that was hosted by Michael Hyatt. I also came across an article about some unconventional tips on setting goals ( 6 Tips for Goal-Setting That, Trust Me, They Don't Teach You in College ). Hopefully, some of this will help you move beyond the typical mantra of setting SMART goals (smart, measurable, attainable, realistic and time-based). Since goal setting is such a personal matter,  don't feel like you need to stick to these m...

The concept of caring being something positive should be fairly obvious, but the title of this piece is not meant to be redundant. Instead, I hope it emphasizes the importance of a positive attitude and how it can impact those around you, notably your co-workers that you likely spend a lot of time with in your life. Besides helping to relieve stress, which can in turn enhance productivity, efficiency and effectiveness, positive attitudes can help people perform better when dealing with customers. Hopefully you realize that helping improve the customer experience ultimately has a positive impact on the bottom line for a business or organization.